Skip to main content
|
|
|

Frequently Asked Questions

Frequently Asked Questions

We make touring easy, with online tour scheduler, offering virtual and self-guided tours. Please be prepared to show Government Issued Photo ID to tour our community.

To uphold fair policies, we use the same rental criteria for all applicants which includes a credit check, residential verification, and employment verification. Combined income for the apartment must also reach at least 3x total rent.

You can submit your application anytime online or stop by during regular office hours to submit an application in person.

We are excited for you to call Burnett Station home! We accept electronic payments from the convenience of your own home, at least 5 days before your scheduled move in date. Or pay on your move in date with a money order, your choice! Our move-in expenses include a Security Deposit and First Month's Rent (prorated rent will depend on move-in date) Learn More.

Your rent payment strictly includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utilities services such as water or electricity in your rental rate. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!

Build your credit by paying your monthly rent on time! $8.95 for a single member, or bundle and save with two or more members for $14.95. Learn more at RentPlus.Com.

Our resident's are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction. Non emergency service requests are handled during regular business hours.

We are proud to call Bent Tree pet friendly! Our monthly pet rent is $25 and additional deposit of $400 per animal.  Check out the link to learn more about our pet policies and see our accepted breeds of dogs.

Prefer to park your car inside a garage? Reserve a covered parking spot for $50 a month.

Yes! We are committed to exceptional service. Not only do we have professional on-site maintenance, we offer 3-hour Service Response during normal business hours and emergency service 24/7/365

You can request a maintenance service request from the convenience of your own home, via our resident portal! You may chose to be present when maintenance arrives and give a preferred time, or you may give permission for us to enter with your absence. *Tip: download the Resident Portal App for even more convenience.

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. If it’s been longer than 7 days since you submitted your application, please call the office and we'd be happy to check on the status of your application for you! Our Processing Administration and Document Fee is $50 per applicant and a Lease Initiation Fee $200; both are due at the time you submit your application.

Your rent payment strictly includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utilities services such as water or electricity in your rental rate. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!.

Didn't find an answer?

Our team is always ready to answer your questions.